FAQs Returns

We accept returns and exchanges within 30 days of delivery.

Items must be returned clean, securely packaged, and in original condition, with any tags attached and free from visible signs of wear.

Return postage is the customer’s responsibility unless an item is defective or we’ve made a mistake. In those cases, we’ll reimburse return postage up to the value of a standard tracked return.

Bespoke items (including personalised cat clothing or collars adjusted using our Custom Fitting Service) are non-returnable unless faulty.